Onboarding Program Specialist

About the Role

Factory is looking for an onboarding program specialist. Someone who can build our onboarding program and own it end to end - from offer acceptance through a new hire's first 30 days. This isn't a "run the orientation deck" job. You'll partner with leadership to design the systems, set the metrics, and execute against them.

Done right, onboarding is the moment that solidifies a new hire made the right choice to join Factory - it’s where our mission and vision come alive. This role owns that feeling: making sure every new hire feels welcomed, connected, and confident from their first day forward, not just through week one.

This role is for someone who wants to build, innovate and iterate from learnings! You'll wear the strategy hat and the execution hat in the same week.

What you will do and achieve

• Design and own our onboarding program end to end: pre-boarding, first day, first week, first 30 days

• Build scalable systems and workflows that can flex as we scale headcount

• Use AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking.

• Own the handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communications

• Define and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadership

• Continuously iterate based on data, feedback, and instinct.

Cross-Functional Partnership and Coordination

• Partner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experience

• Work with department leaders to build role and team-specific onboarding tracks where needed

• Be the connective tissue across People and the business during a new hire's ramp

• Pitch in on recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end

Qualifications

• 4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startup

• A bias toward action - comfortable building the plane while flying it

• Fluency with AI tools and genuine excitement about using them to automate and scale people processes

• Strong project management instincts: you can run multiple workstreams at once

• Analytical enough to define metrics, track them, and translate them into a story for the leadership team

• Excellent written and verbal communication

• Low ego, high ownership - you are excited to both build the system, execute, and jump in where needed

What Success Looks Like

• A documented, scalable onboarding program that new hires and managers are excited about

• Clean, fast, low-friction handoffs from offer to first day, with no heavy processes or confusion

• Cross-functional partners who see this role as a force multiplier, not a bottleneck

• Clear metrics and a regular reporting cadence showing the ROI of onboarding investment

This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)